Michael Harris

Sharpening Your Company Vision with Customer Insights

Discovering Effective Pathways to Achieve Your Strategic Vision Why is it so critical to align your company’s strategic vision with customer insights? This is the fundamental question that every executive aiming to drive business growth through enhanced customer relationships should be asking. A clear strategic vision is an indispensable tool for steering your organization towards […]

Sharpening Your Company Vision with Customer Insights Read More »

Raising Awareness with Effective Cross-Selling Techniques

Unlocking Extraordinary Potential with Cross-Selling Do you want to significantly uplift your sales revenue while enhancing your customer relationship? The technique you might be missing out on is cross-selling. Cross-Selling is the strategic art of selling additional products or services to your existing customers, and could be the missing link in your strategy to maximize

Raising Awareness with Effective Cross-Selling Techniques Read More »

Gaining a Competitive Advantage with Superior Customer Service

Transforming Customer Service into a Competitive Advantage Are you leveraging customer service to its maximum potential? Executives are always seeking strategies that will provide them an edge over their rivals. A key element often overlooked is superior customer service. When brand experiences and product offerings are hard to distinguish, exemplary customer service can be the

Gaining a Competitive Advantage with Superior Customer Service Read More »

Resolving Customer Churn with Proactive Retention Strategies

Understanding the Essence of Customer Churn Are your customers one-time buyers or are they sticking around for the long haul? Where customer acquisition costs are soaring, understanding the roots of customer churn and implementing proactive retention strategies is critical to the survival and growth of any business. A shift from a transactional, reactive approach to

Resolving Customer Churn with Proactive Retention Strategies Read More »

Enhancing Customer Engagement Through Personalization

Understanding the Impact of Personalization on Customer Engagement Are you aware of the revolutionary effect personalization can have on your customer engagement rates? The need to form strong, enduring relationships with customers is more important than ever. And to make that possible, value-based optimization is crucial. Why Does Personalization Matter? Let’s face it. Consumers are

Enhancing Customer Engagement Through Personalization Read More »